Privacy Policy
Last updated: October 2026
What we collect
When you fill out our intake form, we collect the information you provide directly: your event details (date, venue, guest count), how you heard about us, the type of service you're interested in, your phone number, your email address (optional), and your preferred time and day to be contacted. We also record which page the submission came from and your consent to be contacted.
How we use it
We use this information only to follow up with you by phone, text, or email about booking a Soulful Steps Entertainment performance or lesson package, as agreed to in the consent checkbox on the intake form. We do not sell, rent, or share your information with third parties for marketing purposes.
Where it's stored
Form submissions are stored in a private Google Sheet accessible only to the Soulful Steps Entertainment team. The form is protected against spam and automated submissions, and your information is transmitted over an encrypted (HTTPS) connection. We do not use a third-party marketing or CRM platform to process your information.
How long we keep it
We keep your information only as long as needed to respond to your inquiry and, if you book with us, to deliver and follow up on our services. If we haven't heard back from you within 12 months of your inquiry, we periodically remove inactive records from our Sheet.
Contacting you
After you submit the intake form, a member of our team will follow up by phone, text, or email during your preferred time to discuss your event and customize your booking. You can withdraw your consent and unsubscribe from further contact at any time, with no charge, by replying "STOP" to any text, emailing us, or messaging us on Instagram.
Your rights
Under Canadian privacy law (PIPEDA), you can ask us at any time to access, correct, or delete the personal information we hold about you, or to withdraw your consent to be contacted, by reaching out through the channels below.
Questions
If you have any questions about this policy, reach out through our Intake Form or message us on Instagram.